Welcome to our FAQ page!
What is MOON.LK?
Moon.lk is a Sri Lankan-based online platform offering high-quality, thoughtfully designed products. From sourcing raw materials, accessories to manufacturing, we ensure every item is made with care and excellence.
Where are you located?
We are located in Maharagama, Sri Lanka.
Do you ship island-wide?
Yes, we offer reliable delivery across Sri Lanka through trusted courier partners.
How long does delivery take?
Orders are typically delivered within 2–5 business days, depending on your location. Remote areas may take slightly longer.
Do you offer international shipping?
Yes, we offer bulk wholesale shipments to international clients. Within Sri Lanka, we currently cater to retail customers.
How do I place an order?
What payment methods do you accept?
We accept Visa, MasterCard, bank transfers, and other secure online payment options. We do not accept Cash on Delivery.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS to monitor its delivery status.
Can I change or cancel my order after placing it?
Yes, you can request changes or cancellations within 12 hours of placing your order by contacting our support team.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please notify us within 3 days with a photo. We’ll arrange a replacement or refund as soon as possible.
Do you offer returns or exchanges?
Yes, we offer a 7-day return and exchange policy on eligible products, provided they are unused and returned in original packaging.
How do I return a product?
Are your products authentic and high-quality?
Absolutely. We manufacture our products and also work with trusted suppliers for quality materials and accessories to ensure premium craftsmanship.
Do you offer gift wrapping or custom messages?
Yes, gift wrapping and custom messages can be added at checkout. Just tick the option and leave your message, we’ll take care of the rest.
Is my personal information safe on your website?
Yes, we use advanced security and encryption protocols to protect your personal and payment information at all times.
How can I contact customer support?
You can email us at info@moon.lk or use our website’s contact form. We aim to respond within 24 hours.
Do you offer discounts or promotions?
Yes, we regularly offer exclusive promotions. Subscribe to our newsletter or follow us on social media for the latest deals.
How can I stay updated with your new arrivals?
Subscribe to our newsletter or follow us on Instagram and Facebook to get updates on product launches, restocks, and offers.