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Frequently Asked Questions

Questions and Answers, are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic related to MOON.LK.

How can we exchange the products?

Exchange depends on the goods. For a different size, color, or style, please contact our customer support team within 2 days of receiving your order. We will not exchange any intimate apparel or used products. The buyer will have to pay the return shipping charges.

How do you deliver?

We have partnered with major courier services. Delivery charges depend on the distance, size, and weight of the products. Deliveries are made on weekdays only. Typically, it will take 2 to 3 days to deliver, although in some rare cases, it may take up to a week. Rest assured, we will make every effort to deliver your products as quickly as possible.

How do you charge for deliveries?

The delivery charges are provided by our shipping partners. The delivery fee will be calculated based on the shipping distance, as well as the size and weight of the product, at the checkout page.

Can we visit and buy?

We are exclusively an online store and conduct all our business transactions online. We do not have a physical storefront for visits or purchases. However, you can easily browse and purchase our products through our website from the comfort of your own home.

Do you have a money back guarantee?

100% money back guarantee is available. We always think about the customer point of view. Covers your purchase price on all items except the delivery chargers. Get the item you ordered or get your money back. Please check our Terms & Conditions for further details.